Are reservations required?

Reservations are required for every tour we offer. All walk-up customers will be accommodated in the best possible manner based on guide and Segway availability.

Our tours fill to capacity on a regular basis. For this reason we highly suggest making a reservation online or contacting us directly to make a reservation. We don't want to fill our tour and miss showing you around!

Where is the meeting point?

All Segway tours begin at our office, located at Calle de la Escalinata, 10 (28013, Madrid), 1 minute walking from Opera Theater. 

Is there an age or weight limit?

For your riding safety, guests must be at least 9 years of age and weigh till 120 kgs.

Can minors come on tour alone?

For safety reasons, minors must be accompanied by an adult on the tour. Anyway our guides help them to manage the segway.

If I am pregnant can I join the tour?

Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our Segway Tours.

What if my group is big, for example companies events o team building?

The group will be split up due to city regulations and for safety reasons.

What time do I need to get there for my tour?

Your tour will start promptly at the scheduled time, therefore please arrive 10 minutes prior to tou departure time in order to complete the necessary paperwork.

Is this tour offered in any other languages? Or only English?

At this time, tours are only offered in English/Spanish. Ask for other languages in case you wanna a private tour.

I've never ridden a Segway before; will I be able to pick it up quickly?

Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city!

Each of our tours will begin with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.

Do we go inside the museum and monuments?

Unfortunately we do not enter the museums and other attractions listed on our tour page as we devote as much time as we can to the tour itself. We will make short stops to learn about the museums and other attractions and give you a great orientation of the city so you'll know exactly where you will want to go after the tour.

Am I allowed to take pictures during the tour?

Absolutely! However, we do recommend that you ask your guide to take your pictures so you can focus on riding and balancing on your Segway. Short stops along the route will allow for some time to step down from your machine to get shots of the city and our guides are more than happy to take photos of you and your group on the segways as well.

Can I rent a Segway without a guide?

Unfortunately we do not rent our Segways out to individuals without a guide.

What is your cancellation policy?

We are happy to offer full refunds for our Segway tour if the reservation is cancelled more than 48 hours (2 days) before the scheduled tour.  

Are tours cancelled in case of rain?

No. Our tours operate rain or shine. We have free ponchos available.

Is the use of the helmets required?

Yes. The helmets are absolutlely necessary

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About Us
Calle Escalinata, 10
28013 Madrid
+34 608 419 513
tours@madrid-segway.com
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